FAQ
A Collapsible:
Most of our products are available in All Size (it fits from size S to L). However for some other products, we might have smaller or larger size. We will notify on the product page if the concerning product is available in varied sizes.
Collapsible Set:
Yes, they are. We manufactured our products exclusively for our brand.
Yes, we are proudly saying our products are self manufactured in Bali, Indonesia.
Yes, our products are the results of art that beautifully made from handmade work. We don’t use machine embroidery.
Yes, because we have our own garment company. Contact us at info@avegarment.com or visit our garment website at www.avegarment.com for more info.
You can send email to hello@coastcouturebali.com . Our customer service will contact you if you are interested for making pre-order.
We do, by using paypal account.
We do ship overseas and accept paypal payment. Please contact our customer service: hello@coastcouturebali.com for shipping fee and details.
Maximum payment for an order is 1×24 hrs after order have been placed. If payment has not been completed after the time limit, the order will be canceled automatically.
After you order, transfer, and confirm your payment, we will process the order the NEXT DAY / in 24 hours. Note that process is only checking the payment, preparing and delivering the goods to the shipping company. After that, the shipping company needs certain amount of time to deliver it to you, varies from 1-2 days for domestic and 3-8 days for international deliveries. In short, from confirmation time the order will arrive earliest in 3 days.
You can sign in and view your order history and status in my account.
Kindly email to help@coastcouture.com, there might be possibilities of delay caused by the shipping courier, but we will try to help you as much as we can. Note that if your order is sent during public holiday, there may be some delays.
Please contact us at: hello@coastcouture.com for more help.
We apologize for our mistake, and please kindly email us to cs@coastcouture.com and we will give you instructions to return it to us. All shipping fees will be paid by us (both returns and sending it back).
We don’t accept the return goods in the case of size matter, because we already put the size specification for each style and every customer should check it prior purchasing the goods.
No you can’t, sale items are not refundable or exchangeable, except if there is any defect in our item.